Cleaning Services 8
The Benefits you will receive by choosing City Cleaning Group of Companies are as follows:
1. A dedicated Account Management Team that really cares and believes in serving customers with a dedication unique in the service areas.
2. The most qualified and trained Cleaning Team in the industry. We spend more time, effort, and investment on our staff than any other provider in our industry. All our staff operate with clarity of purpose enabling a culture of urgency. From the service
levels and specifications, through to customer communication and service delivery – our training programmes are second to none.
3. Best practice Processes and Systems. Our staff operate from a position of clarity of purpose enabling a culture of urgency. Trained staff, coupled with robust processes, operating procedures, and guidelines are focused, know their jobs ensure a productive, effective services programme. Our ICT systems are also best in class. As the first adopters of Web 2 applications in our
industry, our agile approach leverages and better enables our responsiveness culture.
4. Award winning Culture. Cleaning is what we do best. We are also passionate about our internal culture and aligning and guiding all our people to live it. We have a team of culture champions who represent each part of our business where our essence is based on:
Kaitiakitanga - guardianship, care and protection
Manaakitanga - sharing exceptional and natural hospitality, partnership, knowledge and beliefs.
5. Environmentally Focused. As New Zealand’s only Platinum Certified Enviro-mark Cleaning Facilities operation, we have formed our own specialist standalone Environmental Consultancy business specialising in waste management, waste auditing, and recycling services/advisory.
General Cleaning Services
City Cleaning Clients 7
Partnering Philosophy
We are proud of the relationship we have built with our clients. The quality of this relationship is directly based on the partnerships we have established. Our involvement in partnering based on trust and confidence is demonstrated by our commitment to our clients.
This is evident by:
- Our commitment to providing a total cleaning service.
- Willingly undertaking duties outside the specifications.
- Our willingness to go the extra mile to accommodate special requirements for example; flooding of premises, major event cleaning, clean-up following building damage.
- City Cleaning Services obtaining referrals from clients.
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Knowing that if the client is ever unhappy with any aspect of our cleaning service, the client will tell us immediately, knowing that the client will receive a positive response.